Director of Customer Success

Job Summary

Leading a high-performing customer success organization, the full-time Director of Customer Success in the Automotive sector will drive value, retention, and growth for automotive clients by managing teams, establishing KPIs, and collaborating cross-functionally to enhance customer experiences and outcomes.

Key responsibilities

• Lead, coach, and develop Customer Success Managers and related roles to achieve performance goals
• Establish and monitor key performance indicators to translate customer data into actionable insights
• Collaborate with cross-functional teams to ensure effective customer engagement and support strategic initiatives

Required qualifications

• 10+ years of customer-facing experience in SaaS or related industries
• 5+ years of leadership experience managing customer success teams
• Strong automotive industry experience and domain expertise
• Bachelor's degree or equivalent experience required
• Proven ability to drive cross-functional alignment and influence without direct authority