Director of Customer Success

Job Summary

Driving initiatives for strategic alignment and operational excellence, the full-time remote Director of Customer Success will manage the customer journey from onboarding to renewal, focusing on revenue growth and team leadership.

Key responsibilities

• Define and optimize the customer journey to align product capabilities with client goals
• Monitor customer health and renewal pipelines to minimize churn and maximize revenue
• Recruit, mentor, and lead a high-performing team of Customer Success Managers

Required qualifications

• 10+ years of experience in enterprise account management within a Cyber/SaaS environment
• Strong knowledge of customer success tools, systems, and processes
• Experience with operational metrics, analytics, and business performance reporting
• Proven ability to inspire and develop inclusive team cultures
• Experience managing high-performing customer success teams in the cybersecurity space