Director of Customer Success
Job Summary
Leading a team of 5-7 Customer Success Managers, the full-time Director of Customer Success will drive client retention, renewals, and long-term revenue growth while managing a portfolio of strategic customer accounts in a remote work environment.
Key responsibilities:
- Lead, coach, and mentor Customer Success Managers to achieve exceptional client service and business results
- Manage a portfolio of strategic accounts focusing on renewals, retention, and growth opportunities
- Define and monitor key performance indicators (KPIs) to ensure customer success and adapt service strategies accordingly
Required qualifications:
- 5+ years of experience in Account Management, Client Services, or Customer Success with leadership responsibilities
- Proven success in developing high-performing client-facing teams
- Experience in a SaaS or DaaS environment is required
- Demonstrated ability to manage customer renewals and account growth through consultative selling
- Strong strategic planning and analytical skills with a focus on data-driven decision-making
Complete Job Description
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