Director of Customer Success

Job Summary

Leading a team of Customer Success Managers, the full-time salaried Director of Customer Success will drive high-touch engagement strategies to enhance customer adoption rates, improve satisfaction scores, and increase donor engagement in a remote work environment.

Key responsibilities

• Drive strategy and execution for high-touch customer engagement across the Customer Success team
• Analyze and act on customer health insights to retain, grow, and segment accounts
• Collaborate with cross-functional teams to ensure a connected customer experience

Required qualifications

• MBA or Master's Degree preferred; Bachelor's Degree with relevant Customer Success Certification(s) acceptable
• 5+ years of experience in Account Management or Customer Success at a usage-based pricing company
• 2+ years of experience leading customer-facing teams with measurable performance metrics
• Strong background in high-touch customer engagement and success planning
• Familiarity with tools like Salesforce and customer health scoring frameworks