Director of Customer Success

Job Summary

Driving major initiatives from planning through execution, the full-time remote Director of Customer Success, Operations will manage project coordination, cross-functional alignment, and performance analysis across the Success division while supporting the VP of Success.

Key responsibilities

• Own end-to-end project management for division initiatives, ensuring timely delivery and alignment with quarterly goals
• Build and maintain project plans, timelines, and documentation, surfacing risks and blockers proactively
• Analyze CRM and operational data to identify performance trends and develop actionable insights for improvement

Required qualifications

• 4+ years of experience in program/project management or operations in a fast-scaling environment
• Proven ability to manage multiple cross-functional initiatives simultaneously
• Strong analytical skills with experience in data-driven decision-making
• Technical proficiency in CRM and operational systems, including report and dashboard creation
• Experience in education, edtech, or high-growth startups is a plus