Director of Customer Success
Job Summary
Leading a high-performing team, the full-time remote Director of Customer Success will oversee strategic direction and operational success for a large Customer Success segment, focusing on product adoption and business value realization while fostering a culture of innovation and accountability.
Key responsibilities
- Lead, coach, and develop a team of managers and individual contributors to achieve global Customer Success objectives
- Design frameworks to measure and communicate ROI for the Intelligent Agreement Management platform
- Serve as the executive sponsor for high-value accounts, managing complex escalations and building long-term trust
Required qualifications
- BA/BS degree or equivalent work experience
- 12+ years of experience in Customer Success, Account Management, or Consulting within a global SaaS environment
- 7+ years of people management experience, including managing other people managers
- Experience leading large-scale business transformations and digital adoption strategies
- Proven track record managing a $100M+ book of business
Complete Job Description
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