Director of Customer Success
Job Summary
Driving customer success for 700 Digital Retail dealer clients, the full-time Director of Customer Success will execute strategies to enhance retention, adoption, and growth while collaborating across teams to ensure measurable business outcomes in a remote environment.
Key responsibilities
- Define and implement Customer Success strategies and metrics to maximize dealer engagement and financial outcomes
- Deliver measurable business results by serving as the Voice of the Customer and leading Executive Business Reviews
- Collaborate with cross-functional teams to ensure seamless onboarding and ongoing support for Digital Retail solutions
Required qualifications
- Bachelor's degree preferred, not required
- 7-10 years of experience in digital dealership management with a strong digital background
- 7+ years in Customer Success, Account Management, or Customer-Facing Leadership roles
- 5+ years of experience leading high-performing Customer Success teams
- Proven track record of driving retention and expansion for enterprise B2B clients
Complete Job Description
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