Director of Customer Success
Job Summary
Leading customer success operations for strategic government clients, the full-time remote Director of Customer Success will drive portfolio performance, reduce systematic risk, and build high-performing teams while collaborating with Sales, Product, and Go-To-Market organizations.
Key responsibilities
- Own and drive portfolio-level performance metrics, including renewals, expansion, and customer health
- Serve as a strategic partner across Sales, Product, and Go-To-Market teams to align customer success strategies
- Build and scale high-performing Customer Success teams while providing mentorship and establishing operational standards
Required qualifications
- Previous experience with formal people management and team leadership
- Proven track record in broad portfolio impact, including renewals, saves, and adoption metrics
- Experience with deal construction and commercial activity
- Established cross-functional influence across Sales, Product, and Go-To-Market organizations
- Strong interpersonal, coaching, and mentorship skills
Complete Job Description
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