Director of Customer Success
Job Summary
Leading a dedicated team of Customer Success Managers, the full-time salaried Director of Customer Success will drive high-touch customer engagement strategies, oversee key performance indicators, and champion customer advocacy to enhance donor engagement and satisfaction in a remote work environment.
Key responsibilities
- Drive strategy and execution for high-touch customer engagement across the customer success team
- Analyze and act on customer health insights to retain, grow, and segment accounts
- Collaborate with cross-functional teams to deliver a seamless customer experience and represent Customer Success in strategic initiatives
Required qualifications
- MBA or Master's Degree
- 5+ years of experience in Account Management, Customer Success, or Growth with a usage-based pricing model
- 2+ years of experience leading customer-facing teams with measurable performance metrics
- Strong background in high-touch customer engagement and success planning
- Familiarity with tools like Salesforce and customer health scoring frameworks
Complete Job Description
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