Director of Customer Success
Job Summary
Leading a passionate team, the full-time salaried Director of Customer Success will drive customer engagement strategies, oversee key performance metrics, and champion customer advocacy in a remote environment.
Key responsibilities
- Drive strategy and execution for high-touch customer engagement across the customer success team
- Analyze and act on customer health insights to retain, grow, and segment accounts
- Collaborate with cross-functional teams to deliver a connected customer experience and represent Customer Success in executive forums
Required qualifications
- MBA or Master's Degree
- 5+ years of experience in Account Management, Customer Success, and Growth in a usage-based pricing revenue model
- 2+ years leading customer-facing teams with measurable performance metrics
- Strong background in high-touch customer engagement and success planning
- Experience with tools like Salesforce and customer health scoring frameworks
Complete Job Description
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