Director of Customer Success (CJIS Compliance)

Job Summary

Leading the post-sale customer lifecycle in a remote capacity, the full-time Director of Customer Success (CJIS Compliance) will manage customer engagement strategies, ensure value realization, and drive retention and renewal efforts across various customer segments.

Key responsibilities

• Execute Customer Success strategies to align with company growth and retention objectives
• Develop and operationalize a multi-tier engagement model for customer accounts, ensuring clarity in roles and responsibilities
• Collaborate with cross-functional teams to enhance customer experience and address high-impact situations effectively

Required qualifications

• Bachelor's degree in Business Administration, Communications, or a related field
• 10+ years of experience in Customer Success, Account Management, or related SaaS roles
• 5+ years of experience in leadership roles, developing and managing teams
• Proven track record of managing retention, renewals, and customer growth metrics
• Strong understanding of Customer Success operating models and data-driven decision-making