Director of Customer Success Engineering

Job Summary

A company is looking for a Director of Customer Success Engineering.

Key Responsibilities

• Lead and develop a team of Technical Success Managers, establishing expectations and fostering a high-performance culture
• Drive scalable technical impact by ensuring consistent delivery of technical enablement and adoption planning
• Guide the team in executing success plans that deliver measurable business value and mitigate risks

Required Qualifications

• 10+ years in post-sales technical roles, with at least 3 years in a management position
• Experience in SaaS, AI/ML platforms, or enterprise software environments
• Bachelor's degree in a technical, business, or related field; advanced degree preferred
• Strong people leadership skills and experience managing technical customer-facing teams
• Deep understanding of GenAI or AI/ML platforms and customer lifecycle value realization