Director of Customer Success Operations

Job Summary

A company is looking for a Head of Customer Success & Operations.

Key Responsibilities

• Strengthen and manage the customer success strategy to ensure ongoing value and positive outcomes for customers
• Oversee operational strategy and execution for service delivery and process optimization
• Define the long-term vision for Customer Success & Operations, aligning with company strategy and growth objectives

Required Qualifications

• Bachelor's Degree and 10+ years of experience in Customer Relationship area, or High School Diploma with 12+ years of experience
• 10+ years of experience in marketing to customers
• Management experience
• Experience presenting to corporate clients/customers
• Proven track record in building and scaling customer success or operations organizations