Director of Customer Success Operations

Job Summary

A company is looking for an Operations Director, Customer Success.

Key Responsibilities

• Partner with Success leadership to define department strategy and identify priorities
• Collaborate with leadership to design and maintain key metrics and analyses for the Success organization
• Lead cross-functional initiatives impacting the Success department, including technology implementations and business reviews

Required Qualifications

• 3+ years of experience in customer success operations, with a focus on building teams and processes
• Experience managing large transformation programs and foundational system infrastructure
• Strong executive presence and ability to communicate complex topics to various stakeholders
• Proven ability to foster collaboration and create clear accountabilities
• Experience managing analytically rigorous initiatives with standard SaaS metrics