Director of Customer Success Operations

Job Summary

A company is looking for a Director of Customer Success Business Operations.

Key Responsibilities

• Architect and manage the business's V2MOM, tracking progress and ensuring accountability
• Drive performance and retention operations, focusing on meeting annual attrition targets and maintaining a high-performance culture
• Partner with the EVP to prioritize engagements, lead briefing cycles, and design presentation narratives

Required Qualifications

• 5+ years of high-level strategy & operations or consulting experience in a global SaaS environment
• Proven ability to drive goal-setting frameworks to achieve measurable results
• Exceptional relationship-building skills and ability to influence leaders in a matrixed organization
• Experience distilling complex business challenges into clear executive-ready briefings
• Comfort operating in a fast-paced, dynamic environment where priorities can shift rapidly