Director of Customer Success Operations

Job Summary

A company is looking for a Director of Customer Success Operations to oversee a remote-first Customer Success department with a focus on execution and accountability.

Key Responsibilities

• Manage the daily execution of the Customer Success department
• Enforce operating rhythms and ensure task progress within a remote team
• Improve visibility across team activities and manage performance effectively

Required Qualifications

• 5+ years of experience in Customer Success, Onboarding, Implementation, or Operations leadership
• Strong accountability and ability to manage remote teams effectively
• Experience in enforcing processes and operational standards
• Strong judgment regarding people management and execution quality
• Experience in fast-paced environments, particularly with high-ticket services or consulting