Director of Customer Success Operations

Job Summary

Director of Customer Success Operations, responsible for driving operational excellence across Customer Success, Support, and Professional Services in a full-time salaried role.

Key Responsibilities

• Own and execute the Customer Success operating rhythm and strategic planning
• Develop and maintain Customer Success metrics and dashboards for performance insights
• Lead cross-functional collaboration to drive organizational change and customer experience improvements

Required Qualifications

• 10+ years of leadership experience in Business Operations, Customer Success Operations, or Consulting
• Bachelor's degree or equivalent experience
• Strong analytical skills with a focus on data-driven decision making
• Experience with AI trends and their application in Customer Success
• Healthcare or Healthcare SaaS experience is a strong plus