Director of Customer Success Operations

Job Summary

Leading business operations for the global Sales function, the full-time Director of Customer Success Operations will manage executive-level projects, drive operational excellence, and collaborate cross-functionally, with the flexibility to work remotely.

Key responsibilities

• Lead operational aspects including budget management and performance tracking of communications activities
• Collaborate with global sales leadership to drive special projects and ensure alignment of strategies and objectives
• Support the implementation of best practices and consistent communication of priorities and results to stakeholders

Required qualifications

• 10+ years of relevant experience in operational roles, including project and budget management
• Experience integrating AI into work processes and decision-making
• Strong leadership and influencing skills with a proven ability to build high-performing teams
• Demonstrated ability to motivate others and drive collaboration among diverse stakeholder groups
• Sharp business judgment with the ability to prioritize and manage change in a dynamic environment