Director of Customer Success Operations

Job Summary

Leading global business operations for the Sales function, the full-time Director of Customer Success Operations will manage executive-level projects, drive operational excellence, and collaborate cross-functionally, with the flexibility to work remotely.

Key responsibilities

• Oversee global budget management and operational dashboards while ensuring best practice implementation across the Sales function
• Collaborate with sales leadership to drive special projects, track KPIs, and align organizational strategies and objectives
• Facilitate consistent communication of priorities and results to stakeholders, supporting presentation and reporting needs for the Sales function

Required qualifications

• 10+ years of relevant work experience in operational roles, including project and budget management
• Experience in integrating AI into work processes or decision-making
• Strong leadership and influencing skills with a proven ability to build high-performing teams
• Ability to manage change and thrive in a dynamic global environment
• Demonstrated success in understanding and fulfilling internal or external customer needs