Director of Customer Support

Job Summary

A company is looking for a Director, Customer Support.

Key Responsibilities

• Oversee daily support operations, ensuring high-quality service across all channels and products
• Manage resources and schedules for 24/7 customer support
• Drive cross-functional initiatives to enhance customer experience and optimize support operations

Required Qualifications

• 3+ years of experience in a customer support leadership role (Manager or Director level)
• Proven experience in developing and implementing customer support strategies and programs
• Strong data-driven analytical skills focused on process improvement
• Proficiency with customer support technologies and tools
• Familiarity with the Veterinary/Animal Health industries is a plus