Director of Customer Transformation
Job Summary
Focused on executing transformation initiatives, the full-time remote Director of Customer Transformation will modernize service assurance and network operations through AI, automation, and advanced workflows while collaborating with senior leadership to enhance operational efficiency and customer experience.
Key responsibilities
- Execute transformation initiatives aligned to enterprise strategy and translate strategic priorities into actionable programs
- Implement AI-driven workflows and deliver automation solutions to enhance operational processes
- Lead teams to improve ticket performance, efficiency, and service reliability through proactive operations driven by AI insights
Required qualifications
- 8+ years of experience in operations, DevOps, or automation environments
- 3+ years in leadership roles
- Experience implementing automation or workflow solutions
- Strong understanding of operational metrics
- Experience improving operational KPIs and efficiency
COMPLETE JOB DESCRIPTION
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