Director of CX Data Platforms

Job Summary

To enhance customer experience, the full-time remote Director of CX Data Platforms will design, build, and manage CX technology and data systems that unify customer signals and drive actionable insights across the organization.

Key Responsibilities

• Designing and building CX platform capabilities that connect customer signals to decisions and actions
• Leading the strategy and execution of CX platforms supporting Voice of Customer and journey analytics
• Engaging hands-on with analysts, data scientists, and engineers to refine analytical approaches and decision logic

Required Qualifications

• Bachelor's degree required; degree in analytics, data science, or related field preferred
• 8+ years of experience in CX platforms, analytics, or data strategy
• Proven experience personally building CX or data platforms, including data pipelines and models
• Strong hands-on experience with data modeling and analytical logic development
• Experience with agentic CX or automation-driven customer experience systems