Director of CX Renewal Management

Job Summary

A company is looking for a Director of CX Renewal Management.

Key Responsibilities

• Own the global renewal strategy and processes to ensure timely and high-value renewals
• Engage directly with customers on strategic and complex renewals, managing negotiations as needed
• Lead and develop a high-performing renewal management team, setting clear objectives and fostering accountability

Required Qualifications

• 10+ years of experience in SaaS renewals, customer success, or revenue operations
• 5+ years managing renewal or recurring revenue teams in a high-growth SaaS environment
• Proven experience negotiating contracts and renewal terms with enterprise customers
• Strong understanding of SaaS financial models, including GRR and churn
• Experience with CRM, CPQ, and contract management systems, preferably Salesforce