Director of CX Strategy

Job Summary

A company is looking for a Director, CX RMO and Channel Strategy.

Key Responsibilities:

• Architect and lead a world-class services partner program for global scalability and quality delivery
• Drive accurate capacity planning, forecasting, and skills alignment across internal and partner resources
• Align resource and partner strategies to company growth goals and collaborate with cross-functional leaders for service delivery

Required Qualifications:

• 10+ years in Customer Experience, Services Operations, Delivery Strategy, or Partner Management in a fast-scaling SaaS or technology organization
• Proven success in designing or scaling a Services Partner Program and leading a Resource Management Office
• Strong command of workforce planning principles and subcontractor models
• A system-builder mindset with experience in designing and optimizing processes
• Data- and outcomes-driven, utilizing dashboards and analytics for decision-making