Director of Developer Success
Job Summary
To lead and scale a deeply technical support organization, the full-time remote Director of Developer Success will build a high-performing team, create a comprehensive support operating system, and enhance the quality of customer interactions for complex developer issues.
Key responsibilities
- Build and lead a global team of support engineers and managers across various customer segments
- Create and implement a structured support operating system, including SLAs, escalation paths, and quality review processes
- Enhance support quality metrics, focusing on customer effort, resolution times, and communication standards
Required qualifications
- 12+ years of experience in technical support or related customer-facing technical roles, with 5+ years in leadership
- Proven experience in scaling technical support operations for B2B products, particularly in developer tools or cloud infrastructure
- Strong technical credibility and understanding of APIs, cloud-native infrastructure, and incident response
- Experience managing metrics, operating cadence, and performance management systems for support teams
- Strong customer communication skills in high-pressure situations, with a clear philosophy for hiring and coaching technical support staff
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,964 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
