Director of Dialer Operations

Job Summary

A company is looking for a Director, Dialer Team.

Key Responsibilities:

• Manage and develop a team of Dialer Administrators to ensure high-quality output and 24/7 coverage
• Partner with Collections Strategy and Business Partners to align business goals with tactical campaign segmentations
• Oversee compliance and risk management by investigating regulatory exceptions and ensuring documentation meets standards

Requirements:

• 7-10 years of experience in dialer operations or workforce management, with 3-5 years in a leadership role
• Proven ability to influence VP-level stakeholders and manage cross-functional relationships
• Deep knowledge of TCPA/Regulatory compliance and dialer logic