Director of Digital Customer Success

Job Summary

A company is looking for a Senior Director/Director, Digital Customer Success Transformation & Innovations.

Key Responsibilities

• Evaluate, diagnose, and document existing processes to enhance performance and quality
• Develop and apply metrics for process and performance measurement
• Provide subject matter expertise and project management guidance for large enterprise initiatives

Required Qualifications

• 10+ years of leadership experience for Senior Director; 8+ years for Director
• 12+ years of experience defining, designing, and implementing solutions for Senior Director; 10+ years for Director
• Bachelor's degree or equivalent work experience
• Experience with automating manual processes through systems requirements analysis, design, and documentation
• Strong ability to establish relationships and influence across teams