Director of Digital Operations

Job Summary

A company is looking for a Director of Digital Operations & Support.

Key Responsibilities:

• Define and execute operational and strategic initiatives, ensuring alignment with organizational objectives
• Lead and develop support teams to enhance service delivery and customer satisfaction
• Oversee daily operations and monitor key performance indicators for the Support Center

Required Qualifications:

• Master's Degree in a related field or equivalent experience
• 7+ years of experience in product management or business management within technology, media, or education sectors
• 7+ years of experience in managing multiple teams, including hiring and oversight
• Strong knowledge of software development processes and business administration
• Proven success in program operationalization and building strategic partnerships