Director of Disability Insurance Operations

Job Summary

A company is looking for a Senior Director, IDI Shared Services Operations.

Key Responsibilities

• Drive delivery of value for customers and influence service delivery evolution
• Build and lead a service organization focused on continuous improvement and customer experience
• Ensure collaboration with business functions to enhance onboarding and service experiences

Required Qualifications

• Bachelor's degree is required
• 7 years of experience in Individual Disability Insurance is required
• 3 years of experience leading teams within Individual Disability Insurance is required
• Proficiency in Lean principles and change management techniques
• Expertise in building strong relationships and fostering collaboration