Director of Dispute Resolution

Job Summary

To lead the Arbitration solution, the full-time Director of Dispute Resolution will oversee departmental operations, manage staff performance, and develop policies to ensure high-quality service to clients and stakeholders.

Key responsibilities

• Direct management of staff performance, including training and mentoring to ensure quality results
• Develop and implement short- and long-term goals, policies, and procedures in line with industry trends and legislative requirements
• Compile and analyze performance data to identify opportunities for improvement and operational efficiencies

Required qualifications

• Bachelor's degree or a minimum of 5 years' experience in the healthcare industry, including 2 years in a leadership role
• Required licensures, professional certifications, and/or Board certifications as applicable
• Knowledge of provider billing and collection practices
• Strong analytical and independent decision-making skills
• Familiarity with effective negotiation principles and commonly used medical data resources