Director of Early Stage Account Management

Job Summary

A company is looking for a Director of Account Management for Early Stage companies.

Key Responsibilities

• Build a high-performance team culture focused on customer value and accountability
• Design and implement the Early Stage Account Management methodology, including hiring Renewal Specialists
• Collaborate with cross-functional teams to achieve retention and expansion goals while representing customer needs

Required Qualifications

• 10+ years of customer-facing experience, including 5+ years in management roles at a SaaS company
• Proven track record of achieving revenue retention and expansion targets
• Experience leading teams serving startup customers
• Strong executive presence with the ability to build relationships at all levels
• Experience in a fast-paced startup or growth-stage SaaS environment