Director of Employer Plans Management

Job Summary

A company is looking for a Director, Single Employer Plans Account Management.

Key Responsibilities

• Design service models with metrics and standards to achieve high customer satisfaction
• Oversee client relationships and ensure strong loyalty and retention
• Develop service and retention strategies aligned with organizational goals

Required Qualifications

• Bachelor's degree in business or related field
• Ten years of experience in the retirement industry with leadership in account management
• Expert knowledge of financial analytics and service metrics
• Leadership skills to manage complex relationships and empower teams
• Proficient in MS Word and Excel