Director of eNewspaper Experience

Job Summary

A company is looking for a Director, eNewspaper Experience.

Key Responsibilities

• Lead the strategy and execution of the eNewspaper program to enhance customer retention and digital subscription goals
• Manage vendor relationships and collaborate with cross-functional teams to define product roadmaps
• Drive operational excellence by resolving customer issues and measuring success through key metrics

Required Qualifications

• Bachelor's degree in a relevant field or equivalent practical experience
• 10+ years of experience in digital product management or customer experience for a consumer-facing digital product
• Proven track record of improving retention, engagement, and customer satisfaction
• Extensive experience managing strategic vendors and overseeing contracts and performance