Director of Enterprise Account Management

Job Summary

A company is looking for a Director of Enterprise Account Management.

Key Responsibilities

• Own and drive client renewals, retention, and net retention targets for US/Canada enterprise accounts
• Develop and execute strategic account plans, collaborating with cross-functional teams
• Mentor and develop Account Managers, fostering a culture of excellence and continual learning

Required Qualifications

• 6+ years of leadership in strategic/enterprise SaaS account management
• Proven experience managing large, complex enterprise accounts in North America
• Strong leadership and mentoring abilities
• Demonstrated success in driving renewals, upsell, and cross-sell opportunities
• High intellectual curiosity and ability to thrive in a fast-paced, remote-first environment