Director of Enterprise Service Delivery

Job Summary

A company is looking for a Director of Enterprise Service Delivery.

Key Responsibilities

• Develop strategy and oversee the enterprise NOC for 24/7 monitoring and support
• Serve as the primary executive contact for enterprise managed services accounts, maintaining client relationships
• Manage daily delivery operations, ensuring services meet SLA, KPI, and compliance targets

Required Qualifications

• Bachelor's, MBA, or advanced degree in Business, Information Technology, Cybersecurity, or related field
• 10+ years of progressive leadership experience in service delivery and enterprise client management
• Strong experience in managed services delivery models and enterprise-scale managed services accounts
• Good understanding of IT infrastructure domains including cloud, networking, and cybersecurity
• Track record of managing delivery P&L and commercial accountability within a services business