Director of Experience

Job Summary

Seeking a visionary Director of Experience, the full-time remote position will lead strategic execution across multiple teams, drive large-scale change initiatives, and foster a culture of engagement and innovation while collaborating with various departments to ensure exceptional employee and client experiences.

Key responsibilities

• Lead strategic execution across teams, balancing speed with quality outcomes
• Collaborate with cross-functional teams to drive operational excellence and initiatives
• Champion continuous improvement and accountability while defining and scaling global Experience strategy

Required qualifications

• Bachelor's degree or equivalent experience; advanced degree preferred
• 8-10 years of experience in customer operations with a focus on service delivery and operational excellence
• Proven track record of leading teams and driving large-scale change initiatives
• Strong leadership capabilities with experience in developing and inspiring leaders across departments
• Experience implementing AI-driven solutions to optimize operations and enhance decision-making