Director of Experience Strategy

Job Summary

A company is looking for a Director, Experience Strategy to lead transformative customer experience strategies for major accounts.

Key Responsibilities

• Lead the development and delivery of strategic, omni-channel marketing plans across digital channels
• Serve as a subject matter expert in digital marketing, CRM, and customer experience management
• Build and maintain trusted, long-term relationships with senior client stakeholders

Qualifications

• Bachelor's degree required
• 8-12 years of experience in data-driven marketing
• 3-5+ years of experience in an agency or consulting environment
• Proven ability to develop and sell strategic marketing solutions
• Experience across multiple verticals such as Insurance, Financial Services, and Health