Director of Fraud Operations

Job Summary

A company is looking for a Director of Fraud Operations to manage fraud and dispute resolution outcomes during a period of significant business growth.

Key Responsibilities

• Own end-to-end fraud operations, including detection, dispute resolution, and chargeback management
• Develop workforce planning models to support business growth and manage vendor relationships
• Implement automation roadmaps and define quality metrics for fraud review accuracy

Required Qualifications

• 7+ years of experience in fraud operations, dispute resolution, or risk operations within fintech or payments
• Strong vendor management experience with a focus on operational partnerships
• Proficiency in Excel and basic statistical analysis for operational forecasting
• Experience leveraging automation and technology to scale operations efficiently
• Data-driven decision-making ability with experience in defining metrics and analyzing trends