Director of Global Contracts

Job Summary

A company is looking for a Director, Global Contracts & Customer Service Management.

Key Responsibilities

• Lead contract negotiation, administration, and compliance processes
• Oversee customer service team operations, ensuring high levels of customer satisfaction
• Manage global customer order management processes for efficient execution

Required Qualifications

• Bachelor's degree in Business Administration, Management, Finance, or related field; Master's degree preferred
• Professional certification in contract management or legal qualifications is a significant asset
• 10 years of experience in a customer-facing function, ideally in contract management or customer service
• A minimum of 6 years in a leadership role in a matrix, direct/indirect, and global settings
• Familiarity with industry-specific regulations and advanced knowledge of contract/order management software is preferred