Director of Global Support Operations

Job Summary

Transforming global support infrastructure, the full-time remote Director of Global Support Operations will lead a team to enhance customer experience through operational excellence and AI-accelerated processes while collaborating across functions to drive continuous improvement.

Key responsibilities

• Serve as a strategic partner to align operational goals with organizational strategy and ensure consistent service delivery
• Define and track success metrics, focusing on outcome-based measures and analyzing operations for cost-effective improvements
• Empower managers to take on increased responsibilities and foster a motivating culture across the global organization

Required qualifications

• 10+ years of experience in support or operations with a technical support background
• Proven track record of leading operational transformations and implementing AI/automated systems
• Ability to influence organizational strategy and collaborate across cross-functional teams
• Experience in developing hiring strategies and motivating high-performing teams