Job Summary
A company is looking for a Director of Implementation to lead and grow high-performing teams, optimize processes, and ensure a seamless customer onboarding experience.
Key Responsibilities:
- Hire, mentor, and grow high-performing teams that meet and exceed goals
- Resolve customer escalations and maintain positive relationships
- Optimize processes to improve efficiency and customer experience
Qualifications:
- 8+ years of experience leading an Implementation or Customer Success team
- Experience hiring and managing a distributed team
- Proven track record of scaling teams and meeting key performance metrics
- Data-driven approach to developing and optimizing performance metrics
- Highly organized, self-motivated, and detail-oriented
