Director of Inside Sales

Job Summary

Leading enterprise-level customer retention strategies, the full-time salaried Director of Inside Sales will manage retention performance outcomes, oversee multi-layer teams in a call center environment, and drive initiatives to enhance customer loyalty and reduce churn.

Key responsibilities

• Own and execute customer retention strategy across inbound and outbound channels
• Drive achievement of retention goals, including save rate performance and revenue preservation
• Provide leadership and direction to Business Class Retention teams, ensuring effective use of marketing campaigns and retention programs

Required qualifications

• Bachelor's Degree preferred, or equivalent combination of coursework and experience
• 10+ years of relevant work experience, preferably in sales leadership
• Experience with customer retention strategies and programs
• Proven ability to lead and develop teams in a call center environment
• Strong analytical skills to track and report retention performance and trends