Director of Learning and Development

Job Summary

Assisting in the creation of strategic learning initiatives, the remote Associate Director of Learning and Development will develop and implement training programs, improve operational efficiency, and foster a culture of continuous learning within the Claims team.

Key responsibilities:

• Assist in creating a holistic claims training and documentation strategy
• Deliver claims training strategies, including material creation and feedback to enhance retention
• Develop and maintain detailed process documentation related to healthcare claims processing

Required qualifications:

• 7+ years of experience in claims operations, learning and development, or a related field
• 5+ years of people management and team leadership experience
• 6+ years of experience working collaboratively with cross-functional leadership teams
• 3+ years of experience with benefit and contract interpretation or coding
• 3+ years of experience analyzing and improving processes and workflows