Director of Managed Services

Job Summary

A company is looking for a Director, Managed Business Services.

Key Responsibilities

• Lead analysis to optimize business functions for outsourcing versus internal retention
• Design and execute an operating model for scalability and risk mitigation
• Drive business transformation by aligning outsourcing models with corporate goals

Required Qualifications

• Bachelor's Degree in Business, Operations, or relevant field
• 10+ years in Insurance Operations
• 8+ years managing cross-functional teams across multiple locations
• 6+ years of experience in LEAN, Six Sigma, or similar methodologies
• 5+ years managing 3rd-party BPO/ITO relationships in insurance operations