Director of Member Engagement

Job Summary

Owning the member engagement strategy, the full-time Director of Member Engagement will manage outreach performance and member activation for Chamber's attributed population in a remote setting.

Key Responsibilities

• Develop and execute the member engagement strategy, prioritizing members and defining outreach channels and messaging
• Design and optimize the member experience across all touchpoints, including welcome communications and satisfaction tracking
• Oversee vendor relationships and manage day-to-day execution of engagement campaigns, ensuring compliance and performance management

Required Qualifications

• 5-7+ years of experience in member engagement, population health, or marketing within a value-based care or managed care environment
• Proven experience in managing end-to-end member engagement strategies and vendor relationships
• Strong analytical skills to utilize performance data for decision-making
• Familiarity with regulatory considerations in member outreach, including TCPA compliance
• Ability to build and lead a team in a fast-paced, ambiguous environment