Director of Member Experience

Job Summary

A company is looking for a Director, Member Experience.

Key Responsibilities

• Develop and implement member satisfaction and retention strategies across all product lines
• Provide strategic oversight for member experience activities to enhance brand awareness and retention
• Analyze data and adjust strategies to maximize member outcomes and retention efforts

Required Qualifications

• BA/BS - Bachelor's Degree or equivalent required; MS in a Health Care related field preferred
• 5+ years of supervisory/management experience
• 7+ years of experience in Strategic Planning or Business Development
• Preferred background in consumer experience
• Must reside in Illinois