Director of Member Insights

Job Summary

A company is looking for a Director of Member Insights to lead their Voice of Member program and enhance member experience.

Key Responsibilities

• Develop and execute a comprehensive Voice of Member strategy aligned with business goals
• Establish and manage key metrics to measure member experience and set data-driven goals
• Oversee feedback collection and analysis to drive improvements and enhance member experiences

Required Qualifications

• Bachelor's degree in business, marketing, statistics, or related field; Master's degree preferred
• 8 or more years of experience in member experience, market research, or voice of customer programs
• 5 or more years of management experience leading teams and complex programs
• Expertise in member experience measurement methodologies and data analysis techniques
• Experience with CX technology platforms and analytics tools, such as Medallia or Qualtrics