Director of Member Services

Job Summary

A company is looking for a Director of Member and Provider Service.

Key Responsibilities

• Provide strategic and operational leadership of the Member and Provider Service Contact Center
• Develop and execute multi-year plans to enhance the contact center experience
• Implement innovative tools to optimize performance and personalize service

Required Qualifications

• Bachelor's degree in Business Administration, Operations, Health Care Management, or related field required
• Master's degree (MBA, MHA, or similar) preferred
• Minimum 10 years of progressive leadership experience in a contact center/customer service environment
• Deep knowledge of Medicaid/Medicare operations and contact center metrics
• Experience managing within regulated environments and responding to compliance reviews