Director of Member Services

Job Summary

A company is looking for a Director of Member Services to lead their Member Services teams remotely across the U.S.

Key Responsibilities

• Develop and execute a long-term vision and strategy for Member Services to enhance member satisfaction and operational efficiency
• Oversee daily operations to meet service level objectives and manage departmental performance within budget
• Lead initiatives to improve member experience and collaborate with senior leaders on business objectives

Required Qualifications

• 8+ years of senior leadership experience in customer service/sales or the insurance industry, preferably with Benefit Administration experience
• Bachelor's degree or equivalent business experience
• Highly analytical with experience in leveraging technology to optimize operations
• Proven track record of driving cost reductions while maintaining performance standards
• Experience in coaching and developing leaders in a high-growth environment