Director of Operational Excellence

Job Summary

A company is looking for a Director, Operational Excellence.

Key Responsibilities

• Design and implement workforce management models and optimize resource allocation
• Partner with teams to evaluate and implement systems that enhance operational processes
• Develop KPIs and dashboards to monitor performance and drive continuous improvement

Required Qualifications

• 7+ years in operations leadership roles, preferably in services, fintech, or compliance-driven industries
• Experience managing workforce optimization and outsourcing vendors
• Proven track record of driving process improvements for scalability
• Experience with systems assessment and implementation
• Strong analytical skills with expertise in KPI development and operational reporting